A SIMPLE QUEUING STATISTICAL MODEL FOR THE BANKING SYSTEM IN MACEDONIA

Marjan Nikolov

Abstract


We try to set up a statistical model to measure the queuing system at the banking system in Macedonia. The illustrative statistical model shows possible not viable queuing systems in the biggest Macedonian banks that
lead on one side toward short term cost savings for the banks in terms of fewer employees for the service points but in long run it builds customer's dissatisfaction and social and transactional costs. This research sets up a
base for more in depth research about the bank's operations with households operations as customers and might increase the awareness about the customers and banks to improve the existing situation.

Keywords


exponential distribution, Poisson distribution, banking system, statistical model, customer's satisfaction

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References


Banking indicators in Macedonia, NBRM Quarterly Report, December 2007

Buglear, J. (2005) Quantitative methods for business. Elsevier Butterworth Heinemann

Credit expansion in Macedonia, CEA 2006, www.cea.org.mk

IMF staff report, March 2008


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