Dragan Gocevski, Marjan Nikolov


The paper provides an approach to defining organizational effectiveness as a state of relations within and among relevant constituencies of the organization. Further on a review of relevant research on evaluating orga-nizational effectiveness is provided and a methodology for evaluating effectiveness through a multiple con-stituency approach is proposed. The method is elaborated and tested on a case, of one administrative agency in the Republic of Macedonia, the Administration Agency for a period of 13 years.


public administration; Administration Agency; organizational effectiveness; multiple constituencies approach; decision makers; task execution; operative readiness; external factors

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